Frequently Asked Questions
---
About
Q. Where is the store based?
Canada.
Shipment & Delivery
Q. Where do you ship?
Shipping worldwide EXCEPT for Germany due to new shipping laws.
Q. What are the shipping rates?
UNITED STATES
Untracked shipping: Starts at $8 USD|
Tracked shipping: Starts at $12 USD
CANADA
Untracked shipping: Unavailable
Tracked shipping: Starts at $10 USD
INTERNATIONAL (ALL OTHER COUNTRIES)
Untracked shipping: Starts at $10.25 USD
Tracked shipping: Starts at $25 USD
Q. What shipping carriers do you use?
FedEx
UPS
Canada Post
Q. When will my order be shipped?
5 - 12 business days after order confirmation.
Q. When will my order arrive?
Due to COVID the estimated delivery times are as follows:
Within Canada / USA:
Up to 3 - 5 weeks
International:
Up to 5 - 7 weeks
** International shipments using the untracked method can take about 2 months to arrive. Tracked shipping is recommended for real-time updates on order location **
Payment
Q. What payment methods are available?
Paypal
Apple Pay
Credit / Debit card
Venmo
**NOT AVAILABLE:**
COD (cash on delivery)
After Pay (pay later method)
Preorders
Q. What is a preorder? How does it work?
Preorders are listed to fund the manufacturing cost of an item to avoid overstock. Each preorder will have approx. one month to fund for production. The product may go into production early if the goal is reached before the preorder funding deadline.
If the goal is not reached in time, the buyers will receive a full refund.
Q. How long does production take?
Production can take 1 - 3 months.
Q. Where can I track the production status?
The information is located under the "Updates" page.